Privacy Policy
Effective Date: November 2025
1. Introduction
Jade Gatto Counselling & Coaching respects your privacy and is committed to protecting your personal information.
This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect personal information directly from you when you:
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Book or enquire about a session.
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Complete intake forms or consent documents.
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Communicate with us via email, phone, or online platforms.
The information collected may include:
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Your name, contact details, and date of birth.
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Relevant health, wellbeing, or background information that you voluntarily provide.
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Session notes and correspondence related to your support.
We do not collect or store payment details directly on this website; all payments are processed securely through third-party booking or payment systems.
3. Purpose of Collection
Your information is collected solely for purposes related to providing counselling and coaching services, including:
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Scheduling and delivering sessions.
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Assessing your needs and developing appropriate support plans.
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Communicating with you about your sessions.
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Meeting legal, ethical, or professional obligations.
4. Storage & Security of Information
We take reasonable steps to protect your information from loss, misuse, unauthorised access, or disclosure.
Records are stored securely in password-protected digital systems or encrypted files.
Only authorised personnel have access to client information, and all data is managed in line with confidentiality and professional standards.
5. Confidentiality & Disclosure
All personal information shared in sessions is confidential and will only be disclosed if:
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You provide written consent;
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Disclosure is required by law (for example, where there is risk of harm to yourself or others, or a court order); or
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It is necessary to obtain supervision or professional consultation (de-identified wherever possible).
6. Access & Correction
You may request access to the personal information we hold about you, or ask for corrections if you believe it is inaccurate or incomplete.
Requests can be made in writing via email. Identification may be required to ensure security.
7. Website & Cookies
This website may use cookies or analytics tools to improve functionality and user experience.
These do not collect identifiable personal information and can be disabled in your browser settings.
8. Third-Party Links
Our website may contain links to external sites.
We are not responsible for the privacy practices of these sites and encourage you to read their privacy statements before providing personal information.
9. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in legislation or our practices.
The current version will always be available on our website.
10. Contact Us
For questions, concerns, or requests about your privacy or this policy, please contact: