Terms & Conditions

Effective Date: November 2025

1. Introduction

Welcome to Jade Gatto Counselling & Coaching. By accessing or using our website, booking services, or engaging in counselling or coaching sessions, you agree to comply with and be bound by the following Terms & Conditions.

If you do not agree with any part of these terms, please do not use our website or services.

2. Nature of Services

Jade Gatto Counselling & Coaching provides therapeutic counselling and coaching services for individuals, couples, and families.
Jade has formal training in psychology and extensive experience within the mental health and community sectors. Her services focus on supporting clients to improve wellbeing, strengthen relationships, and build practical tools for emotional growth and resilience.

These services are delivered in a professional, ethical, and person-centred manner; however, they are not a substitute for clinical or medical treatment provided by a registered psychologist, psychiatrist, or other health professional. If you are experiencing a mental health crisis or require urgent support, please contact your GP, local mental health service, or emergency services.

3. Bookings & Cancellations

• All sessions are by appointment only and can be booked via our website or by direct contact.

• Cancellations or reschedules require at least 24 hours’ notice.

• Sessions cancelled with less than 24 hours’ notice may incur a cancellation fee equal to 50 % of the session cost.

• Missed appointments without notice may be charged in full.

4. Fees & Payments

• Current fees are displayed on our website and are subject to change with reasonable notice.

• Payments are due at the time of booking or as otherwise agreed.

• Any promotional or introductory rates are subject to availability and may change at our discretion.

5. Confidentiality & Privacy

Your privacy is taken seriously. Information shared during sessions is confidential and will not be disclosed without your consent, except:

• Where required by law (e.g., risk of harm to self or others, child protection, court order).

• When necessary to ensure your safety or that of another person.

For more information, please refer to our Privacy Policy, available on our website.

6. Limitation of Liability

While we take care to provide a safe, supportive, and professional service, Jade Gatto Counselling & Coaching shall not be held liable for any loss, injury, or damages resulting from the use of our website or services.
All sessions are provided in good faith, and outcomes cannot be guaranteed.

7. Intellectual Property

All materials, written content, and resources provided through this website or during sessions remain the intellectual property of Jade Gatto Counselling & Coaching.
You may not reproduce, distribute, or share any content without written permission.

8. Website Use

By using this website, you agree not to:

• Use it for unlawful purposes.

• Attempt to gain unauthorised access to any systems or data.

• Copy or redistribute site content without permission.

We reserve the right to modify or withdraw website content at any time.

9. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia.
Any disputes shall be handled in the courts of Victoria.

10. Amendments

We may update these Terms & Conditions periodically to reflect changes in our practices or applicable laws.
The latest version will always be available on our website.

Contact

For any questions about these Terms & Conditions, please contact:
jgattocounselling@outlook.com